abee99 Privacy Policy
Your personal information is completely safe with us — we protect your privacy through SSL encryption and strict data security practices.
Introduction and Purpose
abee99 is a trusted online betting and casino platform in Bangladesh. We place the highest priority on our users' privacy. This privacy policy explains what information abee99 collects, how it is used, who it may be shared with, and what steps we take to protect your information.
By using our website or registering an account, you agree to this privacy policy. If you do not agree with any terms of this policy, please refrain from using our platform.
This policy may be updated from time to time. In the event of significant changes, we will notify you at your registered email address. Always review the latest version of this page.
What Information We Collect
Personally Identifiable Information
When you open an account or use services on abee99, we may collect the following information:
- Full name and date of birth (for age verification — only for users aged 21 and above)
- Email address and mobile number
- Residential address
- National ID or passport number (for identity verification)
- Financial transaction details (bKash, Nagad, Rocket, or bank account details)
Technical Information
Our system automatically collects the following information:
- IP address and device type
- Browser type and operating system
- Cookie and session data
- Page visit time and duration
- Referral URL and search information
Gaming Activity Information
While you use the platform, we collect:
- Betting history and gaming activity
- Deposit and withdrawal transactions
- Bonus claims and usage details
- Customer support communication records
- Account settings and preferences
Purpose of Information Use
abee99 uses your information only for the following legitimate purposes:
Account Management
- Completing your account registration and verification
- Verifying age and identity (KYC process)
- Login and security verification
- Password recovery and account protection
Service Delivery
- Operating betting and gaming services
- Processing financial transactions (bKash, Nagad, Rocket)
- Managing bonuses and promotions
- Managing VIP and loyalty programs
Customer Support
- Providing 24/7 live chat support
- Resolving technical issues
- Processing complaints and appeals
- Sending important messages by email
Security and Compliance
- Fraud prevention and anti-money laundering (AML)
- Ensuring responsible gaming
- Meeting legal obligations
- Protecting platform security
Cookie Policy
What Cookies Are and Why We Use Them
Cookies are small data files stored in your browser. abee99 uses cookies to improve your browsing experience and ensure the platform functions properly.
Essential Cookies
Required for the core functionality of the platform. Stores login sessions, security tokens, and balance information. These cannot be disabled.
Analytical Cookies
Help us analyse how the platform is used. Used to understand which pages are visited most and where there is room for improvement.
Preference Cookies
Stores information for your language preferences, theme settings, and personalised experience. These make your next visit more convenient.
Cookie Controls
You can control or delete cookies at any time through your browser settings. However, disabling essential cookies may affect some functionality of the platform.
Information Sharing and Disclosure
When Information May Be Shared with Third Parties
abee99 never sells your personal information or shares it with unauthorised third parties. Information may be disclosed in the following limited circumstances:
Payment Processors
Financial information required to process bKash, Nagad, Rocket, and bank transfers is shared with the relevant payment providers. These organisations follow their own strict privacy policies.
Security and Verification
Necessary information may be shared with trusted third-party service providers for identity verification (KYC) and fraud prevention.
Legal Authorities
Required information may be provided in response to legal obligations, court orders, or legitimate requests from government authorities.
Technology Partners
Technology service providers required to operate the platform (such as game software developers) may access information to a limited extent, but only to the degree necessary for service delivery.
Data Protection Measures
Our Security Technology
abee99 uses the highest industry-standard technology to protect your information:
- SSL/TLS Encryption: All data transferred between your device and our servers is encrypted.
- Data Encryption: Stored sensitive information is secured with strong encryption algorithms.
- Firewall and Intrusion Detection: Advanced network security measures prevent unauthorised access.
- Two-Factor Authentication: An additional layer of security is ensured when logging into your account.
- Regular Security Audits: Security assessments are conducted regularly through third-party experts.
- Limited Staff Access: Only authorised staff may access personal information for specific and necessary purposes.
Although we take the highest security measures, storing and transmitting data over the internet is not completely risk-free. Keep your account password confidential and notify our support team immediately about any suspicious activity.
Data Retention Period
Active Account Information
We retain all your information for as long as your account is active. This is necessary to provide you with uninterrupted service and to maintain your gaming history.
After Account Closure
Even after account closure, certain information may be retained for a specified period due to legal obligations and the need to keep financial transaction records. Once that period has passed, the information is securely deleted or anonymised.
Special Circumstances
Information may be retained beyond the standard period in the following cases:
- In the case of ongoing legal disputes or investigations
- At the direction of a regulatory authority
- When needed to investigate allegations of financial fraud
- Self-exclusion records as part of responsible gaming measures
Your Rights and Controls
As a user of abee99, you have the following rights over your own information:
Right to Know
You have the right to know what information we have collected about you and how it is being used. Request information through our support team.
Right to Correction
If any information stored in your account is incorrect or incomplete, you may request a correction. Some corrections may require identity verification.
Right to Request Deletion
You may request deletion of your personal information beyond what is required by legal obligations. For active accounts, this will take effect after the account is closed.
Right to Restrict Processing
In certain circumstances you may request that the processing of your information be limited. In such cases, some services may temporarily become unavailable.
Opting Out of Marketing Communications
You may request to stop receiving promotional emails or marketing communications. Important service-related messages will continue to be sent.
Right to Lodge a Complaint
If you have a complaint about our data protection practices, please contact our support team. We take every complaint seriously.
Protection of Minors
Age Restriction
abee99 strictly prohibits all services for anyone under the age of 21. We do not knowingly collect or process any information from minors.
Age verification is mandatory at the time of registration. If we become aware that a minor has opened an account, that account will be closed immediately and all related information will be deleted.
If you believe a minor is using abee99, please notify our support team immediately.
Third-Party Services
Game Software Providers
abee99 uses services from various game software providers including Pragmatic Play, Spribe, JILI, and PG Soft. These providers may have their own privacy policies. abee99 is not responsible for the privacy practices of third parties, but we only work with trusted and reputable providers.
When playing games on our platform, certain game-related data may be processed on the relevant provider's server. This is a completely safe and regulated process.
Payment Providers
When conducting transactions through bKash, Nagad, Rocket, and bank transfer, the respective financial institution processes your transaction information. These institutions comply with Bangladesh Bank regulations and have their own privacy policies.
Policy Changes & Updates
Change Process
abee99 reserves the right to update this privacy policy at any time. Changes will take effect as soon as they are published on this page.
For significant changes:
- A notification will be sent to your registered email
- A notice will be displayed on the platform
- The "Last Updated" date at the top of this page will be changed
Continued use of the platform after any changes will be considered your acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact our dedicated support team:
Live Chat: Support available 24/7 in Bengali
Email: [email protected]
Email requests are generally responded to within 1-2 business days.
To learn more, visit our Terms & Conditions and Responsible Gaming pages.